Privacy Policy
Last Updated: 1st April 2025.
This Privacy Policy outlines how Concierge Samui Property Management Company ("we," "us," or "our") collects, uses, discloses, and protects the personal information of villa owners, independent clients, and other users of our services. By engaging our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information from villa owners, independent clients, and other users:
- Personal Information: Full name, contact details, identification documents, payment information, and any other details provided during registration or service engagement.
- Property Information: Villa details, ownership documentation, and service preferences.
- Service Interaction Data: Records of services requested, maintenance reports, customer support interactions, and feedback.
- Technical Data: IP addresses, browser type, operating system, and other details automatically collected through our website or digital services.
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide property management services, including maintenance, cleaning, and guest services.
- To communicate with you regarding services, updates, or promotional offers.
- To manage payments, invoicing, and financial records.
- To improve our services through customer feedback.
- To comply with legal obligations and protect our rights.
3. Sharing of Information
We may share your information in the following circumstances:
- With service providers or contractors engaged in providing requested services.
- With legal authorities if required by law or in response to legal requests.
- In connection with any business transaction, such as a merger, acquisition, or asset sale.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.
5. Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
6. Your Rights
You have the right to:
- Access your personal information and request a copy.
- Correct any inaccuracies in your information.
- Request the deletion of your data (subject to legal and contractual limitations).
- Withdraw your consent to data processing, where applicable.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website, and we encourage you to review it regularly.
By using our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy."